Grievance Officer Policy

At Wyshlist, we are committed to providing exceptional customer service and addressing any grievances or concerns you may have. This Grievance Officer Policy outlines the procedures for lodging complaints and the role of our Grievance Officer in resolving issues effectively and efficiently.

Appointment of Grievance Officer

We have appointed a Grievance Officer to oversee the resolution of customer complaints and grievances. The Grievance Officer serves as a dedicated point of contact for addressing issues related to our products, services, or website.

Contact Information

You can reach our Grievance Officer through the following channels:

• Fanishwar Mehta
• Email: fanishwar@wyshlist.io
• Phone: +91 7880100596

Lodging a Complaint

If you have a complaint or grievance, you can lodge it with our Grievance Officer using the contact information provided above. Please include the following details in your complaint:

• Your name and contact information
• Nature of the complaint
• Relevant order details (if applicable)

Complaint Resolution Process

Upon receiving your complaint, our Grievance Officer will acknowledge receipt and initiate an investigation into the matter. We strive to resolve complaints in a timely and fair manner, keeping you informed of the progress at each stage.

Escalation Process

If you are dissatisfied with the resolution provided by our Grievance Officer, you may escalate the matter to our senior management for further review. Details regarding the escalation process will be provided upon request.

Confidentiality and Privacy

We respect your privacy and confidentiality. All complaints and grievance-related information will be handled with the utmost discretion and used solely for the purpose of resolving the issue at hand.

Compliance with Laws and Regulations

We adhere to all relevant laws and regulations governing grievance redressal in India. Our Grievance Officer ensures compliance with applicable standards and guidelines to uphold your rights as a customer.

Feedback and Improvement

Your feedback is invaluable to us. We welcome any suggestions or recommendations for improving our products, services, or grievance resolution process. Your input helps us enhance our customer experience and address issues more effectively in the future.

Changes to Policy

We reserve the right to update or modify this Grievance Officer Policy as needed. Any changes will be communicated to you through our website or other appropriate channels.

If you have any questions or require assistance, please don't hesitate to contact our Grievance Officer at fanishwar@wyshlist.io or +91 7880100596.

Thank you for choosing Wyshlist. We are dedicated to ensuring your satisfaction and resolving any concerns you may have.